At Evoke Styles, we strive to deliver a seamless shopping experience for our customers across Ghana and beyond. This Shipping & Returns Policy outlines how we handle product delivery, returns, exchanges, and related processes to ensure transparency, trust, and customer satisfaction.

1. Shipping Policy

A. Shipping Locations
  • We currently deliver to addresses across Ghana, with plans to expand internationally.
  • For international shipping availability, please contact orders@evokestyles.com. 
B. Shipping Methods & Delivery Times
  • Standard Delivery: 3–7 business days
  • Express Delivery: 1–3 business days (where available)
  • Delivery times are estimates and may vary due to unforeseen circumstances, including public holidays or delivery partner delays.
C. Delivery Partners
  • We collaborate with trusted local and international logistics partners to ensure timely and safe delivery of your orders.
D. Shipping Charges
  • Shipping fees are calculated based on order weight, delivery location, and selected shipping method.
  • Any applicable taxes, duties, or customs charges for international shipments are the responsibility of the customer.
E. Order Tracking
  • After your order is shipped, you will receive a tracking number via email or SMS.
  • You can track your order status in your Evoke Styles account dashboard or through the courier’s tracking portal.

2. Returns & Exchanges

A. Eligibility for Returns
  • Products must be returned within 14 days from the date of delivery.
  • Items must be in original condition, unworn, unwashed, and with all tags intact.
  • Products damaged due to misuse or improper handling are not eligible for return.
B. How to Initiate a Return
  1. Contact our support team at orders@evokestyles.com  with your order number and reason for return.
  2. Our team will provide instructions for the return shipping process.
  3. Pack the product securely to avoid damage during transit.
C. Exchange Policy
  • Exchanges are accepted for size, color, or style variations, subject to availability.
  • To request an exchange, follow the same process as returns and specify your preferred replacement product.
D. Refund Policy
  • Once we receive and inspect the returned product, refunds will be processed within 7–10 business days.
  • Refunds will be issued to the original payment method used for the purchase.
  • Shipping costs are non-refundable, except in cases where the return is due to our error (e.g., wrong or defective item).
E. Non-Returnable Items
  • Customized or personalized items (if offered)
  • Final sale or clearance items marked as non-returnable

3. Damaged or Defective Items

  • If you receive a damaged, defective, or incorrect item, please contact orders@evokestyles.com  within 48 hours of delivery.
  • Include photos of the product and packaging to help us process your claim quickly.
  • We will arrange a replacement, repair, or full refund at no additional cost.

4. Contact Information

For any questions, concerns, or special requests regarding shipping, returns, or exchanges, please contact our customer support team:

Customer Support: support@evokestyles.com